responsibility to check with your Customs office to see if your country permits the import/export of the products you are planning to order, and whether any additional licenses or permits are needed.
WHERE DO WE SHIP TO?
Living 10 can now ship to the continental U.S.A, which includes Hawaii, Alaska, Puerto Rico, British Virgin Islands, U.S. Virgin Islands, and all APO/FPO/PPO addresses.
CAN I SHIP LIVING 10 PRODUCTS INTO ANOTHER COUNTRY?
Living 10 can ship products from this website into other countries outside of the U.S.A. It’s notuncommon for products legally sold and distributed in one market to be regulated or even prohibited inanother. In fact, it’s common for unregistered products arriving at a country’s border to be stopped orseized by Customs authorities; consequently, Living 10 accepts no responsibility for products shipped to destinations outside of the USA that does not have legal entity registration. Please check with your Customs authorities for more information.
CAN I USE A FREIGHT-FORWARDING SERVICE?
As a Living 10 Affiliate, the use of freight and postal forwarding services to accommodate the export of products into other countries outside of the USA is prohibited; moreover, it often results in Customs seizures, high taxes and/or duties, and other more serious complications. Living 10 reserves the right to cancel orders which are in violation of this policy.
ARE THE INGREDIENTS IN LIVING 10 PRODUCTS LEGAL FOR USE IN MY HOME COUNTRY?
All countries have unique laws and regulations governing the sale and distribution of products within their borders. Many countries limit, restrict, or even prohibit ingredients that are freely available inanother. For example, a recent “Psychoactive Substances” legislation has been passed in numerous countries governing how, when, and where a large set of ingredients can be used including the use of nootropics. Because a small number of these listed ingredients are legally included in our USA formulations, some of our products are not legal for import into other countries. Please review ingredients to ensure compliance is met with your country’s custom regulations when ordering.
HOW LONG DOES SHIPPING TAKE WITHIN THE USA?
We ship using multiple carriers, which can take up to 3–5 days to arrive. APO/DPO and PPO locations can take anywhere from 5–12 days depending on the location. Orders will be updated with tracking numbers. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
WHAT HAPPENS IF MY PACKAGE IS SEIZED?
It is very important that you make sure you are shipping to a permitted country. If not, the ingredients may not be scheduled in your country. If ingredients are not scheduled, it is extremely unlikely your package will be seized. In the event your order does get seized with Customs, unfortunately, we are not able to offer a refund if it was shipped to a country not permitted by the company. International shipping outside of our permitted countries is prohibited and a violation of our policies.